Posts Tagged ‘self-awareness’

Compassionate or Caretaking?


2011
02.05

What a fine line there is between being understanding and empathetic, and using those same attributes as excuses to avoid saying that which needs to be said.  If you are consistently underperforming in your job because of family or personal issues and I am your boss, should  I talk with you about the problems your underperformance is causing the company or should I look for other, less direct ways of addressing your non performance (like reassigning you)? Here’s a more subtle example; if you have repeatedly demonstrated your loyalty to me and the company through heroic acts of service and dedication but now, over time, the company has outgrown its need for your direct, forceful style, do I confront you on the impacts of your behavior or avoid doing so for fear of hurting your feelings?

The answers to both of these questions are obvious – a good boss, of course, confronts the problem directly with the employee.  But it’s not that simple, is it?  The longer our history with employees who have helped the company “grow up” the harder it is for many managers to deal directly and openly with the situation. I’ve seen leaders who have no problem dealing with emotionally uncomfortable conversations with customers or clients defer, avoid, redirect and downright deny issues with their closest or most tenured employees.

I have  lost count of  the number of  careers, relationships, or teams who have been negatively impacted by employees whose behavior or performance has not been dealt with honestly and directly.  I’m for giving these people what they deserve, the truth, even if the truth hurts. How?  By describing the impact of their behavior or attitude is having.  By setting limits over what is acceptable and what isn’t. By reminding them that they have a lot more capacity for contributing than they are currently using. Let’s give this group a little more credit; most of the time, they can sense they aren’t meeting objectives or goals. If they knew how to be more successful, they would be doing so.  They need help, and they need direct, honest feedback.  Caretaking them just prolongs the illusion that everything is fine when it isn’t, and they know it.

The saying…”the truth shall set you free, but first, it will make you miserable”, reinforces what I am talking about.  But even better would be this modification to the saying:  “You’re obviously miserable, so let me tell you the truth about things as I see them,  so you can set yourself free.” I have come to believe that caretaking isn’t compassionate, it borders on being cruel.  Compassion begins with the truth.  The art of feedback and the character trait of compassion make for a powerful combination.

Why Good People Matter


2010
04.16

Not nearly enough investment bankers, real estate agents, investment advisors and financiers have been caught and held accountable for their role in bringing about the credit crisis and ensuing recession.  We all know the statistics by now, tens of millions of people have lost their livelihood.  Worse, millions more  have lost their life savings and retirement.  They find themselves figuring out how to make ends meet thanks to a flawed system and a bunch of scoundrels who took advantage of it with no concern for the greater good.  Doesn’t goodness count for something? Isn’t there a reckoning for people who abuse their positions at the expense of others or of mankind?

Not really I’m afraid, but maybe there is some vindication for the people wearing the proverbial white hats. That hope, I think, is the gifts we receive only when we practice the courageous act of self-awareness.

The practice of self awareness opens us up to genuine connection with other people and enables us to feel the full range of human emotions, from grief to joy and everything in between. Connecting with people and goodness, I believe, go hand-in-hand. Integrity, honor, honesty and trustworthiness  arise from the inside out, not the outside in, and the way they are developed begins with understanding one’s self. Sure, you can fake it to make it.  Look at all the thieves of the recession. They’re a  charismatic (egomaniacal), personable (sociopathic)lot.  But what did they sacrifice to win other people’s riches? I think they sacrificed something that, ironically, they will never develop the awareness to understand.  They may be surrounded by people, but not by love.  They may have lots of “friends” but not the deep surety of mutually trusting friendships.  To paraphrase Howard Jones, they  “can look at the menu,  but they can’t eat. They can feel the cushion but they just can’t have a seat.”  They have the skills of intimacy but not the ability to be intimate.  They know how to win trust, but they don’t know how to give it. How horrible. How tragic. How ultimately just.

Self awareness connects us with the possibilities inside ourselves. It allows us to be simultaneously capable of humility and courage.  It helps us hold passion and patience in the same space.  It enables us to be simultaneously wise and curious, knowledgeable and naive.  People who actively practice self-awareness  are fallible human beings just like the rest of us. And when a leader practices self awareness, their decisions show it not because they win unanimous support or because they are more “right” than the rest of us, but because the depth of thinking that went in to the decision is evident. We may not agree with them, but through their acts of vulnerability, we can see the logic that led to their decision.  A self-aware leader is able to remove their own filters and biases in the process of making a decision.  The common good takes priority to the personal good and right or wrong.  They can see the difference, and their self-awareness practice helps catalyze their character.

In the 18th Century, Christian theologian John Wesley said “Do all the good you can, in all the ways you can, to all the souls you can, in every place you can, at all the times you can, with all the zeal you can, as long as ever you can.” For the human experiment to succeed, this is the work of enduring leaders and we need to celebrate them whenever we see them, for they are our best hope. Good people are our best investment in a better future.